How to Open a Support Ticket ?
There may be times when you need our help regarding your product and services, and we aspire to seize that moment. You can create a support ticket with us and we promise to do our best to end up our interaction with a smile on your face.
To Open a New Support Ticket, Follow this procedure –
Step 1 – Head to the following Link – https://my.basezap.com/clientarea.php
Step 2(Optional)- If you’re not logged in, enter your credentials i.e. Email-ID and Password.
Step 3 – Find the Open New Ticket Link or Head Over to https://my.basezap.com/submitticket.php
Step 4 – Select your department from the dropdown list. (Technical/Sales/Abuse)
# Now start with entering Your Subject
# Then appoint a related Service for yourself (You may select None if you are unsure)
# And lastly specify the priority for your Ticket( Note- Always Choosing High won’t help)
Step 6 – Click on the Submit Button.
You should now receive your email along with your Ticket ID, which can be kept for future reference.
Now, we would like you to sit back and relax, and let us do the work. We promise to solve your ticket before your next blink of eyes.
Alternatively, Our Registered Clients can mail us at technical[at]basezap.com, for any Technical query.