Terms & Conditions
All services provided by BaseZap may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless BaseZap from any claims resulting from the use of service which damages the subscriber or any other party. BaseZap will not be responsible for any damages your business may suffer. BaseZap makes no warranties of any kind, expressed or implied for service we provide. BaseZap disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting in delays, no deliveries, wrong delivery, and any and all service interruptions caused by BaseZap and its employees. BaseZap reserves the right to change its policies at any time without prior notification.
BaseZap endeavors to have network uptime 99.9% of the time. In the event that your website is not up 99.9% of the times, we will, at your request, prorate the applicable portion of your monthly or yearly service charge.
Prohibited are sites that promote any illegal activity or present content that may be damaging to BaseZap' servers, or any other server on the Internet. Links to such materials are also prohibited. Any attempt to undermine or cause harm to a server or customer of BaseZap is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund. Server abuse includes but is not limited to the following: A. CPU/Resource intensive Programs B. Denial of Service Attacks C. Hacking/cracking of any kind (This includes exploits) D. Account trading E. Spamming G: Transmission, storage or distribution of any information, data, or material in violation of any law or regulation is prohibited. This included but not limited to: copyrighted material, trademarks, or any other illegal content. Examples: Movies, MP3s, Pirated Software, Hacker Programs, or Warez Sites. H: We do not allow IRC on our VPS and Shared servers. We allow gameservers on our VPS accounts however they must follow our server resource policy. I: Warez, image/file dump, mirror, or ad services. J: Sale of controlled substance or online pharmacies. K: Autosurf sites, investment sites, escrow, HYIP, bank debenture programs, or lottery sites. L: Brute force programs, IP scanners, mail bombers, and spam scripts. M: Personal Proxies are allowed. BaseZap will be the sole arbiter as to what constitutes as a violation of server abuse, and reserve the right to terminate the account without notification.
Early Termination/ Cancellation
BaseZap reserves the right to cancel a customers service at any time. If cancellation is caused by customers violation of these policies, then no refund is due. Customers may cancel service at any time, but no refund is due. BaseZap only offers refunds on web hosting. Our refund policy is 7 days. If you are unhappy for any reason with BaseZap you may cancel your account within 14 days. It only applies to accounts that cancelled by customer not by BaseZap. If you wish to cancel your services, you must notify us five (5) business days prior to your renewal date. If your notice of cancellation is not received within this time frame, you will be liable for payment of the proceeding month and hereby agree to complete payment as invoiced accordingly. You may cancel by sending a support ticket or by using the cancellation form within your client area. If you cancel your account and your payments still continue to recur for any reason such as 1) by fault of BaseZap staff 2) by fault of the credit card processor 3) by fault of any other payment collection company, we are to be held free of liability for any overdraft fees that are issued by your financial institution. Our 7 day money back guarantee only includes shared hosting accounts only. Our 7 day money back guarantee excludes VPS, and domain registration. You may cancel your Virtual Private server at any time however no refunds will be issued. Licenses and add-ons are non-refundable.
Adult-oriented sites, pornography and sex related content are allowed only on our web hosting accounts. Child pornography is strictly prohibited.
BaseZap agrees with freedom of speech. However BaseZap does not allow websites with the following content: Racism of any kind including but not limited to color, religion, creed, or any other beliefs. Other content that is prohibited are threats, hate websites, terrorist websites, violent websites, and malicious content.
Most of our servers are have backup equipment. For liability reason we cannot guarantee that your material will be backed up. Therefore please backup your accounts off of our servers. We are not responsible for lost material. If you require your accounts to be backed up we can do so.
Mail / Spam Policy
BaseZap has a zero tolerance spam policy. We do not allow unsolicited e-mail, bulk emailing, and spam. Any user found doing such activity will have their account terminated. Websites that are advertised via spam may not be hosted on our servers. The number of messages allowed to be sent per hour per domain is 350 messages. Subscribing email addresses to any mailing list without express permission of the email address owner is prohibited. All mailing lists run on our servers must be Closed-loop (Confirmed Opt-in). User may be charged a fee for blacklist removal of $250.00 or more.
Any websites that uses a high amount of system resources such as but not limited to CPU time, memory usage, and network resources will be notified in email of such activity to reduce their account to an acceptable level. The customer must then reduce their account to an acceptable level. BaseZap shall be the sole arbiter of what is considered to be high server usage.
BaseZap offers additional IPv4 addresses at a nominal cost to our clients. Due to the rapid exhaustion and shortage of IP addresses, VPS accounts are limited to a total of (5) IP addresses.
BaseZap offers managed and unmanaged services. For managed services we will provide at our best effort to accommodate your request within reason. Our managed VPS servers support includes 3 hours of server admin time. Additional level 3 tech support including third party software installation will be subject to a fee of $29.95/hour. For our unmanaged clients our support is limited to hardware and network issues. We do offer a per ticket fee for unmanaged clients that need assistance of $3.95/support ticket for level 1 and 2 problems only. Only (1) incident per ticket is allowed. Any level 3 problems will be subject to a $37.95/hour charge.
BaseZap offers migration assistance for our shared clients and managed clients. In order for us to migrate your websites over you must be coming from a cPanal and your new server must have cPanel as well. For 1-10 domains the migration is free. For 10-15 domains the price is $4.95 to migrate, 15-25 domains the price is $9.95. Above 25 domains please contact sales for a quote.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
BaseZap expects that its customers will abide by all of our rules and all applicable laws. A subscriber's failure to comply with those laws will violate BaseZap policy. Finally, BaseZap wishes to emphasize that in signing the service agreement, subscribers indemnify BaseZap for any violation of the service agreement, law, or BaseZap policy, that results in loss to BaseZap or the bringing of any claim against BaseZap by any third-party. This means that if BaseZap is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will pay any damages awarded against BaseZap, plus costs and reasonable attorneys' fees.
BaseZap reserves the right to change prices, policies, and configuration of any and all accounts when deemed necessary. Any violations of these policies represent a breach of your contract with us, and your account will be removed from our system without warning.