Refund Policy

BaseZap reserves the right to cancel a customers service at any time. If cancellation is caused by customers violation of these policies, then no refund is due. Customers may cancel service at any time, but no refund is due. BaseZap only offers refunds on web hosting. Our refund policy is 7 days. If you are unhappy for any reason with BaseZap you may cancel your account within 7 days. It only applies to accounts that cancelled by customer not by BaseZap.

If you wish to cancel your services, you must notify us five (5) business days prior to your renewal date. If your notice of cancellation is not received within this time frame, you will be liable for payment of the proceeding month and hereby agree to complete payment as invoiced accordingly. You may cancel by sending a support ticket or by using the cancellation form within your client area.

If you cancel your account and your payments still continue to recur for any reason such as:

1) by fault of BaseZap staff

2) by fault of the credit card processor

3) by fault of any other payment collection company, we are to be held free of liability for any overdraft fees that are issued by your financial institution.

Our 7 day money back guarantee only includes shared hosting accounts only. Our 7 day money back guarantee excludes VPS, and domain registration. You may cancel your Virtual Private server at any time however no refunds will be issued. Licenses and add-ons are non-refundable.