08 Sep 2019

[Solved] cPanel copy an account from another server failed

You might have encountered following error while using ” Copy an Account From Another Server With an Account Password ”

Starting “TRANSFER” for “Account” “Username”.
Attempting to copy “Username” from “Source IP”.
Trying to fetch cpmove file via cPanel API!
Fetching current backups from remote server …cPanel Login Failed: 403 Forbidden Access denied
Failed to fetch cpmove file via cPanel API.
Failed: Error while executing “/usr/local/cpanel/scripts/getremotecpmove”. The “/usr/local/cpanel/scripts/getremotecpmove SourceIP Username” command (process 2364424) reported error number 1 when it ended.:

The error means that the destination server isn’t able to login into the source server to fetch files .
Following ways are to resolve the error :

1) Recheck your username and password used along with the IP too.
2) Firewall, the source firewall is blocking your destination server IP. You would need to login into the WHM of the source server and goto “ConfigServer Security & Firewall”

 

Retry you transfer and it should be working.